Hi, I'm Andrew
I am passionate about graphic design and art and love creating visual projects that challenge my creativity. I am always trying to create a new world.
About the Project
Oprix is an innovative call center management solution developed using Flutter and Golang. Designed as a modern alternative to traditional operator panels, Oprix offers a seamless, efficient, and user-friendly experience for call center operators and managers alike. Oprix revolutionizes call center management with its sleek, user-friendly interface designed for maximum efficiency and clarity. Our innovative panel provides a comprehensive overview of your entire operation at a glance.
About the Project
Information overload: Too much data displayed at once, making it hard to focus.
Complex navigation: Agents juggle between multiple systems and windows.
Slow access to key functions: Routine tasks like transferring calls or updating tickets require multiple steps, increasing call duration.
About the Project
Unified workspace that integrates CRM and communication. It displays prioritized customer information with quick action buttons for efficient task handling. A user-friendly interface is very helpful because we find that most call centers around the world don't have a good user interface.
Design Thinking
Research
User Persona
User Flow
UI/UX Design
Wireframe
"A small part of the project related to education"
Project Time
I designed the OPRIX call center interface using the Vector Design System to create a clean, consistent UI that helps agents work more efficiently, handle tasks faster, and provide better customer support.
1 Month
2 Month
3 Month
4 Month
Strategy
Research
UX
UI Design
User Research
To ensure the design of BLUE AQUA met user needs and preferences, we conducted a comprehensive user research process. This process included the following steps:
🎩 1. Stakeholder Interviews:
• Collaborated with the CEO, Head of Product, and Marketing Director to align on business goals.
• Emphasis was placed on simplicity, cultural relevance, and accessibility for the Omani market.
📋 2. User Surveys:
• Surveyed 47 VoIP users to identify common pain points and feature requests.
• Key insights: 62% found call routing confusing, 78% wanted drag-and-drop call control, and 39% cited a steep learning curve.
🕹️ 3. Usability Testing:
• Tested a mid-fidelity prototype with 6 participants to assess task flows.
• Most users struggled to locate call transfer at first, but found the drag-and-drop feature intuitive once discovered.
👥 4. Focus Groups:
• Conducted two sessions with support agents and IT admins.
• Agents prioritized simplicity; admins requested deeper control and customizable dashboards.
📊 5. Analysis and Implementation:
• Created two personas: Cathy (agent – speed & ease) and Alex (admin – control & insight).
• Key themes: usability, visibility, and flexibility across roles.
Interview Question
Can you describe how you currently manage incoming and outgoing calls at work?
Have you ever used a VoIP switchboard interface? If not, what would you expect from one?
What tools or systems do you use for call routing or managing call queues?
If you could design the ideal dashboard for handling calls, what would it include?
What challenges do you face when trying to transfer or assign calls?
How do you currently set up voicemails, out-of-office routing, or emergency call handling?
How do you know if your colleagues are available to take a call?
What do you wish your current call system could do better?-
User Journey Map
Stage
Touch points
Activities
Pain Points
Feelings
Awareness
Consideration
Decision
Purchase
• LinkedIn
• Google Search
• Local News Websites
• Comparison pages
• demo
• email
• Pricing page
• final demo
• live chat
• Welcome emails
• guides
• support
• Searches for Call Center solutions online.
• Reads local news articles about Call Center.
Sees recommendations on LinkedIn.
• Compares OPRIX with others,
• downloads trial
• Confirms pricing
• checks with team
• subscribes
• Sets up team
• follows tutorials
• uses features
• Overwhelmed by options.
ٖ• Difficulty finding Oman-specific solutions.
• Confusion about pricing and features
• Fear of buyer’s remorse
• Difficulty understanding all features
🤔 Curious
😓 Overwhelmed
🧐 Is this better than Nextiva Product?
😎 This looks like a
good fit, hope it's easy to implement.
🙂 I hope this works smoothly for my team.
Empathy Map
• "I need a VOIP service that's reliable and easy to set up."
• "The service must be affordable and provide good value."
• "It should integrate smoothly with our existing systems."
• ."Why is this process so complicated."?
• "I hope I get a quick resolution today."
• "Will they understand my issue?"
• "Is there a better way to handle this?"
• "I don't want to repeat my information multiple times."
• Makes a Call: Initiates a call to the OPRIX call center for assistance.
• Navigates IVR: Uses the Interactive Voice Response system to find the right department.
• Provides Information: Shares personal and account details for verification.
• Follows Instructions: Listens to and follows the representative's guidance.
• Frustrated: Due to long wait times or repeated information requests.
• Anxious: Worries about resolving important issues promptly.
• Hopeful: Believes that the call center can help solve their problem.
• Impatient: Wants a quick and efficient resolution without unnecessary delays.
Relieved: When their issue is successfully resolved or when they receive helpful assistance.
Design
The OPRIX Vector Design System makes the call center UI simple and easy to use. With consistent components and a clean layout, agents can find what they need quickly and get tasks done faster, improving both efficiency and their overall experience.
🧶
Colour
FFFFFF
494AD6
7E7FF8
B8B9FB
FFA27F
80BCBD
C2D9FF
E24639
EDF0F7
E3E5E7
DEDEDF
A5A8AB
85858A
6E6F71
4A4B4D
444447
🅰
Font & Typography
Inter
Regular
Semi Bold
Extra Bold
10
12
14
16
20
24
28
32
40
48
80
🧩
Elements
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